KICKS CREW is a sneaker and streetwear store that ships to the UAE and shows prices in UAE dirhams. Its standout feature is Instant Ship, a label for pairs that were verified in advance and are already held at its facility, which are usually dispatched within 24 hours of the order. Everything else goes through 7 to 10 business days of processing first. Either way, the store's shipping page puts transit at 4 to 6 business days after dispatch.
At a glance for orders to the UAE
The figures below come from the store's own shipping, terms, help center and product pages.
| Item | What the store states |
|---|---|
| Currency | UAE dirham (AED) on the UAE storefront |
| Dispatch of Instant Ship items | Usually within 24 hours of ordering |
| Dispatch of other items | After 7 to 10 business days of processing and inspection |
| Delivery | About 4 to 6 business days |
| Shipping fee | Free on the official shipping page; the checkout total stays the reference |
| Cash on delivery | Not offered |
| Cancelling before dispatch | Subject to approval, with a 25% fee on the item price |
| Returns | Within 14 days of delivery after support approval |
What you will find on the UAE storefront
The home page opens with sneakers, hoodies, slides and pants, then adds collections for the latest drops, best sellers of the last 7 days, basketball and running shoes. Names that show up include Nike, Jordan, adidas, New Balance, ASICS, Timberland, Fear of God Essentials and Supreme, and you can browse in Arabic or English.
Prices appear in UAE dirhams, and the same model can cost differently depending on the seller, size, stock and exchange rates, so two similar pairs may differ if only one is an Instant Ship item. The listed price excludes import charges where they apply.
What is Instant Ship and how do you spot it?
Instant Ship covers pairs that were checked before you ordered and are stored at the store's facility, so they normally leave within 24 hours of checkout. A badge appears on the product card in listings, and once you pick a size the note "Instant Ship Applied" shows under the checkout button together with the expected packing time.
Three caveats apply. It speeds up preparation and dispatch, not the courier's journey after hand-over. It is not offered on every item or size, so choose your size first. And it adds no shipping charge, although the price can differ by seller. In an order with several items, the service applies only to the eligible item, while the rest follow their usual timeline.
How long does an order to the UAE take?
For an Instant Ship pair, count about a day of preparation followed by 4 to 6 business days of delivery. For anything else, the 7 to 10 business days of processing come first. The store says its couriers include Aramex, UPS, FedEx and DHL among others, and that the one used depends on the destination. Each piece in an order gets its own tracking, and there is no paid express option.
To follow an order, sign in and open the Orders section, or press the tracking button in the confirmation email. It is normal for one item to arrive before another from the same order, because each may come from a different partner.
How does KICKS CREW inspect items before dispatch?
The product page says each item is unboxed so the packaging, exterior, interior components and accessories can be examined, after which professional authenticators judge it and a team reviews their verdict before final approval. The help center adds that products come from verified retail partners and brands and pass through a quality control center before shipping.
That is the store's own description of its process, not a promise made by Rajli. If an item arrives defective or different from its listing, you must tell support within 14 days of delivery and supply a complete unboxing video, otherwise the claim may be declined.
Cancelling or changing an order in the UAE
Once an order is placed, its details are hard to change, and the delivery address cannot be edited after the order is placed or the item has shipped. You may ask to cancel an item before it ships, but approval depends on where that item stands, and an approved cancellation costs 25% of its price. Only the item concerned is cancelled and the others carry on. Trading cards and collectibles cannot be cancelled at all.
Customs charges and payment
Most orders ship on a DDU basis, so displayed prices exclude import duties and taxes, which the courier or customs collects before delivery if they apply. Charges are assessed per shipment when an order is split. We have no recent official source on how parcels to the UAE are treated in particular, so rely on what the payment page shows.
According to the store's terms, checkout accepts credit and debit cards and wallets such as Apple Pay and Google Pay, and the terms mention instalment providers including Tabby and Tamara, although what you see varies by location. Cash on delivery is not offered.
Returns and exchanges in brief
You have 14 days from delivery to request a return or a single size exchange, and support must approve it before you ship anything back. The item returns in original condition with its tags and box. The store deducts a 15% restocking fee on returns, and the refund reaches the original payment method 3 to 5 business days after the refund confirmation email.
Is there a KICKS CREW promo code for the UAE?
We found no fixed discount rate announced. The store says promotional codes arrive through its emails, influencer campaigns and social channels, and some may sit in the Coupon Wallet of your account. Only one code is accepted per order, and reduced-price items and Was/Now listings fall outside it. Check the KICKS CREW UAE offer page on Rajli for what the site is announcing right now.
