Keeta is Meituan's food delivery app. It has operated in the UAE since September 2025 and, by the company's account, covers all seven emirates. According to the campaign data, a new customer gets 50% off the first order after opening the Rajli link and using the code on the coupon page. The maximum discount and minimum basket follow the offer terms shown in the app before you pay.
| Item | Detail | Source |
|---|---|---|
| Current offer | 50% off a new customer's first order; cap and minimum per offer terms | Campaign data |
| Emirates served | All seven, from Abu Dhabi and Dubai to Fujairah | First-anniversary release, September 2026 |
| Service | Food and drink delivery from local and international restaurants | Keeta UAE official site, October 2026 |
| Delivery fee | Shown in dirhams in your basket; free delivery was announced at the Dubai launch | Launch release, 27 September 2025 |
| Minimum order | Set by the offer and restaurant; no general figure published | Not published officially |
| Payment | Options appear at checkout; no official list published | Keeta app at checkout |
| Tracking | Real-time order tracking | Keeta UAE official site, October 2026 |
| Support | 24/7 customer support; general enquiries at service_customer.uae@keetainc.com | Keeta UAE official site, October 2026 |
| App | App Store and Google Play, free to download | UAE App Store listing |
What is Keeta's first-order offer in the UAE?
It is 50% off the first order for new customers, according to the campaign data we received. We found no separate Keeta terms page for it in the UAE, so we state only the rate and its link to the first order. The cap and end date appear in the app.
Where does Keeta deliver in the UAE?
Keeta covers all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah, according to its first-anniversary release from September 2026.
The service began in Dubai on 27 September 2025 and reached all seven emirates within about 90 days. Coverage by neighbourhood depends on your address, so set it in the app before searching for a restaurant.
Keeta Drone also operates in selected parts of Dubai such as Dubai Silicon Oasis, with locker collection or, in some areas, home delivery.
What can you order from Keeta?
Mainly food and drinks from local and international restaurants. The official site gives fried chicken and a fresh cup of coffee as examples.
Keeta reports more than 10,000 restaurant and merchant brands across more than 40,000 UAE locations (company figures, September 2026). Names in its releases include Nando's, Hardee's, Papa Johns, Dunkin, Wingstop and Laffah.
The company profile mentions local retail stores, but we found no official page confirming a grocery section in the UAE. Treat it as food and drink unless the app shows otherwise.
What are Keeta's delivery fees in the UAE?
Keeta does not publish a fixed fee table for the UAE; the final figure appears in your basket before payment. The company announced free delivery for everyone at its Dubai launch on 27 September 2025, with no subscription fees or hidden costs, according to the launch release.
The UAE App Store listing describes its daily deals as free delivery and discounts, but offers vary by restaurant and time. Rely on the dirham total on the payment page, not on an old announcement.
Is there a minimum order or a maximum discount?
We found no general minimum order and no announced cap for the first-order discount on Keeta's official UAE pages, so we write "according to the offer terms". Some coupon sites print specific figures, but they cite no official source and contradict one another, so we do not rely on them. If a minimum shows in your basket, that is the condition for your order.
New customer or existing customer: who gets the offer?
The offer is tied to the first order, meaning a new customer, according to the campaign data. Keeta's official site also says new users enjoy welcome offers.
Existing customers still see daily deals in the app, but those are separate offers with their own terms. If your account or phone number has ordered from Keeta before, the first-order discount may not appear. If you are new, open the Rajli link first, then download the app and register.
How do you order from Keeta step by step?
Six short steps from your phone are enough:
- Open the Keeta UAE coupon page on Rajli and tap the offer link.
- Download the Keeta app from the App Store or Google Play and register a new account.
- Set your delivery address in the UAE so nearby restaurants appear.
- Pick a restaurant and add your items to the basket.
- Paste the code from the coupon page into the voucher or code field at checkout.
- Check the discount, any minimum and the dirham total before you confirm.
Which payment methods does Keeta accept in the UAE?
Keeta has not published an official list of payment methods for the UAE; the options for your order appear on the payment page in the app. So we do not present cash on delivery, instalments or specific cards as confirmed. Bank-card campaigns carry their own terms, so do not assume one combines with the first-order discount.
How do you track an order and contact support?
Keeta's official UAE site says it offers "real-time order tracking, and 24/7 customer support". For general enquiries it publishes an email for its UAE team: service_customer.uae@keetainc.com.
For a problem with an order, open the order screen first, then message support with the order number and a screenshot.
What about the on-time promise, cancellation and refunds?
Keeta announced an on-time delivery promise with compensation for late orders in its Dubai launch release from September 2025. It has not published the compensation amount or how to claim it.
We found no official UAE page that sets a cancellation window or refund process, so we state no periods of our own. To cancel an order or dispute a delay, contact customer service early with your order number to hand.
Why is the discount not showing at checkout?
The most common reason is that the account no longer counts as new, or that the offer link was not opened before registration. Before contacting support, check:
- Is this the first order on your Keeta account and phone number?
- Did you open the offer link from Rajli before downloading the app and creating the account?
- Are the restaurant and items within the offer terms? Some offers may exclude restaurants or items.
- Has the basket reached the minimum order, if one is shown?
- Did you type the code exactly as shown on the coupon page, including any symbol at the start?
